Effective Date: September 5, 2025
At VerdantChain.io, we are dedicated to providing our users with a transparent and fair experience. Since our services focus on educational simulations, training resources, and digital tools rather than financial transactions or investment products, our refund and cancellation terms are designed to reflect this unique model.
All payments made to VerdantChain are considered final unless otherwise stated in this policy.
As our services are delivered digitally and instantly, we generally do not offer refunds once access has been granted.
Refunds may be considered under the following limited circumstances:
Duplicate Payment – If a user is accidentally charged twice for the same service.
Technical Issues – If access to our platform is disrupted due to system errors on our end, and we are unable to restore service within a reasonable timeframe.
Non-Delivery of Service – If, for any reason, the service purchased was not provided.
Refund requests outside these conditions will not be entertained.
Users may cancel their subscription or membership at any time.
Cancellations take effect at the end of the current billing cycle, and no partial refunds are issued for unused time.
Once canceled, users will retain access to the service until the subscription period expires.
To request a refund, users must:
Submit a written request via email at billing@verdantchain.io within 7 days of the payment date.
Provide proof of payment and the reason for the request.
Allow up to 10 business days for processing and confirmation.
The following are strictly non-refundable:
Fees for services already accessed or used.
Training, simulations, or digital content once delivered.
Promotional offers, trial access, or discounted packages.
VerdantChain reserves the right to:
Deny refund requests that do not meet the conditions outlined in this policy.
Modify or update this Refund & Cancellation Policy at any time, with updates posted to this page.
If you have questions regarding our Refund & Cancellation Policy, please contact us at:
📧 billing@verdantchain.io
🌐 www.verdantchain.io/support