Service Level Agreement (SLA)

Effective Date: September 5, 2025

At VerdantChain, we are committed to providing our users with a reliable, secure, and responsive platform. This Support & Service Level Agreement (SLA) outlines the standards of service you can expect from us, including availability, response times, and support procedures.

1. Service Availability

  • VerdantChain.io aims for 99% uptime to ensure uninterrupted access to our platform.

  • Planned maintenance will be communicated at least 24 hours in advance via email or platform notifications.

  • Emergency maintenance may be conducted without prior notice when required for system stability or security.

2. Support Channels

Users can reach our support team through the following channels:

3. Issue Resolution

  • Our team will work diligently to resolve issues in a timely manner.

  • Users will be notified of progress, updates, and final resolution.

  • In cases requiring longer resolution times, we will provide regular updates until the matter is closed.

4. User Responsibilities

To ensure efficient support, users are expected to:

  • Provide accurate details of the issue, including error messages and steps leading to the problem.

  • Maintain updated contact information for communication.

  • Use VerdantChain.io in accordance with the Terms of Service.

5. Limitations

This SLA does not cover:

  • Issues caused by user error, misuse, or non-compliance with platform guidelines.

  • Problems originating from third-party providers (e.g., internet service providers).

  • Downtime due to circumstances beyond our control, including force majeure events.

6. Continuous Improvement

VerdantChain is dedicated to improving support quality and platform reliability. Feedback from users is actively reviewed and may be incorporated into future platform updates.

8. Contact

For support inquiries, please contact:
📧 support@verdantchain.io
🌐 www.verdantchain.io/support